Before sending your necklace to Add-A-Pearl, please provide the following information:
Wrap your necklace in soft tissue or a padded envelope to protect the pearls and to keep the chain from tangling.
The easiest option:
Enclose the About Your Necklace Form and your necklace in a shipping box. Do not ship necklaces in envelopes.
If using UPS or FedEx, take it to your local Drop-off Center to insure and ship.
If you have any questions about how to add pearls, please email us at inquiry@addapearl.com or call us toll free at 855-392-6640. We will be happy to assist. Your email will be answered within 24 hours.
An email acknowledgement will be sent to you once the we receive your necklace.
A member of our Customer Care Team will contact you when your necklace is ready, usually within a couple of days.
Your necklace will be cleaned and inspected as a complimentary service provided by the Add-A-Pearl Company.
Your necklace will then be returned to you using FedEx Ground Shipping($6.95 with in the U.S.). If you prefer expedited shipping we also offer 2-day or overnight shipping upon request.
Call us at 855-392-6640